Health Savings Account are considered a Personal Account, so only the participant has the authority to make personal record changes (ie address, phone, email changes) as well as request for a new card. Employees can contact Health Equity by calling Member Services: 1-866-346-5800 or they can login through their online portal to process the changes or requests. To setup their portal, if they have not done so already, they would want to go to: my.healthequity.com/Login.aspx and click on the bottom link that says “Create username and password” . Please note that the HSA cards are good until they expire, just like any Credit Card or Debit Card. So they will not receive a new one each year, but as their previous card expires.